State Farm® Insurance Agent Darla Pettaway

"I can't recommend Keely enough, she's always helpful, responds to questions quickly, and kept me up to date with insurance rate changes when the initial price of auto insurance with State Farm was higher than others. I've been a customer for a couple years now and Keely has been amazing every time I needed something."

"Jordan is amazing and makes everything so easy!!!! I could only give 5 stars, but she definitely deserves more. Highly recommend."

"I got five star service from Micah. Ask for her. She is the best customer service rep."

"A Step up! Just walking through the doors you can feel the professionalism and after meeting the owner, I know why! Great team and a pleasure to work with."

"I can’t recommend Micah enough! From start to finish, she made the process of getting life insurance incredibly smooth and stress-free. She took the time to understand my needs, answered all my questions with patience and clarity, and found me a fantastic policy that gives me real peace of mind. Her professionalism, knowledge, and genuine care for her clients set her apart. If you’re looking for someone who truly has your best interests at heart, Micah is the person to call!"

"Very nice and understanding. Definitely broke it down to me so I could understand the quotes and rates on insurance better. I’m will definitely refer her to some of my friends and family members."

"The staff was amazing and very helpful. They have been absolutely amazing and very understanding throughout my membership with State Farm Insurance."

"I will have to say this was the best experience I've had with any insurance company. I highly recommend Darla Pettaway."

"Jordan always takes care of any services need."

"Amazing staff always goes above and beyond to make sure we have what we need!!! Very easy to work with!!!"

"Great place to get your insurance. Prices are fair. Service is excellent. Switched from progressive and received better rates and service. My agent Jordan made the process easy and smooth. She took the time to answer all my questions and answered question I asked. I would recommend them to anyone."

"Jordan S was able to get me and my son a life insurance policy and save us $450 a year on our auto insurance. I definitely recommend Darla’s agency to anyone looking for insurance!"

"I am the husband of Laura, and also the person who suggested she switch to State Farm. I read your response today and feel compelled to set the record straight with truth. Let's be clear. She was not reviewing the prior agency, it was yours. You claim that she was always responded to within 24 hours, yet the emails prove that this is not true. You further state that you didn't know she was unhappy, and yet she sent you and Navaeh an email on 3/3/25 stating not to let her policy renew. Navaeh's response on 3/4/25, which you were copied on said "Noted thank you!" Please let us now when you get your proof of new insurance...So, for you to say you didn't know is the second untrue statement."

"Like a good neighbor, Lacey is ALWAYS there! Top-tier customer service, always willing to help where needed, professional at finding the best rates as she pulled some absolutely impeccable ones for me and the communication between the office and myself is just outstanding!! Truly have never met another soul who cares so deeply about her job and customers until I stumbled across Lacey! She takes pride in everything she does and I couldn’t be more grateful! I’m saving over $1000 a year on insurance and now have started a life insurance policy that doesn’t break the bank either! 10/10 recommend⭐️"

"Lacey is always super helpful whenever I have a question or I have to update my policy."

"I had an incredible experience with Darla’s office and agents. They were extremely professional, knowledgeable, and timely. Although insurance isn’t super fun they made the experience enjoyable and stress free. I highly recommend if you haven’t switched now is the time!"

"My husband and his family are lifelong State Farm fans, staying loyal to the same Tampa-based agent for years. When he encouraged me to try State Farm, I decided to go with this local agency instead. Unfortunately, it didn’t live up to my expectations. While payments were processed without major issues (aside from receiving unnecessary threatening notices despite being on auto-pay), the real disappointment came down to professionalism and customer service. I never felt truly valued as a customer when I had questions or concerns—kindness and responsiveness seemed to be in short supply. The good news? I found a new provider that not only offers better service but also saves me about $600 a year. I hope this agency takes the opportunity to improve, as professionalism and customer care make all the difference in building lasting customer relationships."

"I was very lucky to get Jordan Sawmiller assigned to me to give me a quote. Best customer service I've got from an auto insurance company so far!!"

"Darla and her Team are intentional and caring! Give them a call today!"

"Keely… she is the girl you are looking for. she is fast and competent and will Give u good options, I’d like her!! And also highly recommend"

"Keely is the absolute best. Thank you for your prompt response to all my inquiries. You are truly the best."

"Keely has been amazing for us. As young professionals, we initially found it challenging to comprehend the intricacies of various insurance policies. However, all of the associates have consistently demonstrated patience and expertise in answering our questions and providing clear explanations. Their exceptional service has instilled confidence in us and eliminated any consideration of switching to another insurance provider. The comprehensive support and value they offer extend beyond the policies themselves, making them an invaluable asset to our insurance needs."

"I had auto insurance with Darla Pettaway's agency, and needed a home owner's policy due to a property purchase. I shopped for quotes and State Farm was overall the best. However, the communication from Jordan S was amazing - during a few weeks with 2 hurricanes. Jordan's average response time was in minutes; not hours or days like the mortgage lender and HOA. When I had a firm closing date, Jordan supplied needed documents immediately. The overall purchase experience was extremely stressful, but Jordan's exceptional service made it much better! Highly recommend!"

"The best in Sarasota! Very friendly, punctual and best prices we got in Fl."

"Been getting ripped off for years… saved a lot by shopping out my policy I suggest you do the same"