State Farm® Insurance Agent Darla Pettaway
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tracy Dzugan
May 1, 2025
5
out of
5
rating by Tracy Dzugan
"Darla gave me the best rate of all the agencies combined. She was able to cut my current auto rate in "half!" Highly recommend Darla."
We responded:
"Tracy, Thank you so much for the wonderful review. It was such a pleasure to help you find the right auto insurance for your needs. We appreciate your business and look forward to serving you in the future. "
kaelyn johns
April 30, 2025
5
out of
5
rating by kaelyn johns
"I spoke to a member of the staff, i believe her name was Nevaeh, super wonderful and bubbly personality, answered all questions completely and explained everything with great detail!"
We responded:
"Kaelyn, thank you so much for your review. Nevaeh appreciates your kind words and is so glad you were pleased with your customer service. We look forward to continuing to serve you and thank you for your business. "
Tina Nalbach
April 24, 2025
5
out of
5
rating by Tina Nalbach
"Was able to contact Jordan at State Farm and get the insurance we needed very quickly. Had been with another company for many years and this was much easier setting up new policy than making changes on existing."
We responded:
"Tina, Thank you so much for your complimentary review and kind words about your experience with Jordan. She loves assisting her customers and helping them find the right insurance coverage for their needs. We appreciate your business and look forward to serving you in the future. "
Diego Guerra
April 24, 2025
5
out of
5
rating by Diego Guerra
"Have no complaints or whatsoever. When negotiating with them, I’ve always found the best solution for me in minutes.Good job Darla team!"
We responded:
"Diego, Thank you so much for the review! I am so happy to hear that you have been pleased with your service and we have been able to help you find the right insurance products for your needs! We look forward to continuing to serve you. "
Gary Smith
April 23, 2025
5
out of
5
rating by Gary Smith
"From the time I came to Florida, I've used this State Farm office. Whether it's in person or on the phone, they have been very responsive."
We responded:
"Gary, thank you so much for the review and the kind words. We are so grateful for the opportunity to assist with your auto and renter's insurance and look forward to continuing to serve you! "
Rachel Brobeck
April 23, 2025
5
out of
5
rating by Rachel Brobeck
"Darla and her team are always so friendly and helpful. Easy to contact and quick responses. The customer service here is unmatched!"
We responded:
"Rachel, thank you for the review and the kind words, we appreciate it so much. We love assisting our customers with their insurance needs and pride ourselves in customer service. We look forward to continuing to help you in the future. "
Royal COD
April 23, 2025
5
out of
5
rating by Royal COD
"Very helpful and easy going with tough situations. A massive upgrade from other companies, wish I would’ve switched sooner"
We responded:
"Thank you for the review and recommendation, we appreciate it. We are so glad you are happy with your customer service, and we look forward to continuing to assist with your insurance needs in the future. "
Vladislav Levitsky
April 23, 2025
5
out of
5
rating by Vladislav Levitsky
"I had a fantastic experience working with Jordan at the Darla Pettaway Agency for both my auto and home insurance needs. From the beginning, Jordan was professional, knowledgeable, and incredibly helpful. She took the time to understand my situation, explain my options clearly, and made sure I got the best coverage at a great rate. Jordan was always quick to respond to any questions and made the entire process smooth and stress-free. It’s rare to find someone down in FL who is not only efficient but also genuinely cares about their clients. Highly recommend Jordan if you're looking for an insurance agent who goes above and beyond!"
We responded:
"Vladislav, thank you so much for your review and your kind words regarding your experience working with Jordan. I am so glad she was able to assist you with your home and auto insurance needs. We appreciate your business and look forward to continuing to serve you in the future. "
Steve Neumann
April 23, 2025
5
out of
5
rating by Steve Neumann
"Jordan, is very professional and very fast to meet any of my insurance needs ...I would highly recommend to all my friends and family."
We responded:
"Steve, Jordan will appreciate the kind words and recommendation. We appreciate you choosing our agency to service your insurance needs and look forward to continuing to serve you. "
Shambrea Scott
April 23, 2025
5
out of
5
rating by Shambrea Scott
"Choosing an insurance company is never easy, but Jordan has truly made the process stress-free and reassuring. No matter how many cars I’ve added or removed, she’s always been incredibly understanding and helpful. Her support extends across all my policies, including life insurance. Thank you, Jordan, for your hard work and dedication to your customers—it means a lot."
We responded:
"Shambrea, I am so glad to hear what a wonderful experience you have had working with Jordan. She loves helping people find the right insurance for their needs. We appreciate the opportunity to serve your auto and life insurance policies and look forward to continuing to serve you. "
Kristina M.
April 17, 2025
5
out of
5
rating by Kristina M.
"I can't recommend Keely enough, she's always helpful, responds to questions quickly, and kept me up to date with insurance rate changes when the initial price of auto insurance with State Farm was higher than others. I've been a customer for a couple years now and Keely has been amazing every time I needed something."
We responded:
"Kristina, thank you so much for your glowing recommendation! Keely loves helping her customers and we appreciate your business. We look forward to continuing to provide you with great service. "
Alexander Myers
April 16, 2025
5
out of
5
rating by Alexander Myers
"Jordan is amazing and makes everything so easy!!!! I could only give 5 stars, but she definitely deserves more. Highly recommend."
We responded:
"Alexander, thank you so much for your recommendation! Jordan prides herself in providing excellent customer service and I'm so glad she was able to assist you with your insurance needs. "
Maria SeaStar
March 14, 2025
5
out of
5
rating by Maria SeaStar
"I got five star service from Micah. Ask for her. She is the best customer service rep."
We responded:
"Thank you for the kind words, Maria. We are so glad our team was able to assist you. Thank you for choosing our agency."
Mahiri Moody
March 14, 2025
5
out of
5
rating by Mahiri Moody
"A Step up! Just walking through the doors you can feel the professionalism and after meeting the owner, I know why! Great team and a pleasure to work with."
We responded:
"Mahiri, Thank you so much for the glowing recommendation. We loved assisting you with your insurance needs and look forward to serving you in the future. Thank you for your patronage. "
Bethany Augenstin
March 12, 2025
5
out of
5
rating by Bethany Augenstin
"I can’t recommend Micah enough! From start to finish, she made the process of getting life insurance incredibly smooth and stress-free. She took the time to understand my needs, answered all my questions with patience and clarity, and found me a fantastic policy that gives me real peace of mind. Her professionalism, knowledge, and genuine care for her clients set her apart. If you’re looking for someone who truly has your best interests at heart, Micah is the person to call!"
We responded:
"Bethany, I'm so glad to hear about your wonderful experience and the excellent customer service that Micah provided. Thank you for allowing us the opportunity to help you with your auto and life insurance, we look forward to continuing to serve you!"
Demius Frazier
March 7, 2025
5
out of
5
rating by Demius Frazier
"Very nice and understanding. Definitely broke it down to me so I could understand the quotes and rates on insurance better. I’m will definitely refer her to some of my friends and family members."
We responded:
"Demius, thank you very much for your glowing recommendation. I'm so glad we were able to help you find auto insurance with a great rate. We appreciate your business and look forward to continuing to serve you. "
Kevin Jones
March 7, 2025
5
out of
5
rating by Kevin Jones
"The staff was amazing and very helpful. They have been absolutely amazing and very understanding throughout my membership with State Farm Insurance."
We responded:
"Kevin, thank you very much for your glowing review. We strive to provide excellent customer service and look forward to serving you in the future. "
C Whitaker
March 7, 2025
5
out of
5
rating by C Whitaker
"I will have to say this was the best experience I've had with any insurance company. I highly recommend Darla Pettaway."
We responded:
"I'm so pleased to hear that you had such a wonderful experience. I'm also glad we could help you with your auto insurance! Thank you so much for your business!"
Brandon Arevalo
March 7, 2025
5
out of
5
rating by Brandon Arevalo
"Jordan always takes care of any services need."
We responded:
"Jordan prides herself in providing excellent customer service and I'm so glad that she has taken such great care of you in assisting with your insurance needs. Thank you so much for choosing us and we look forward to serving you in the future. "
Kevin Perry
March 7, 2025
5
out of
5
rating by Kevin Perry
"Amazing staff always goes above and beyond to make sure we have what we need!!! Very easy to work with!!!"
We responded:
"Kevin, We appreciate the kind words and are so glad you were satisfied with your customer experience. It was a pleasure assisting you and we look forward to serving you in the future! "
Michael Cedrone
March 7, 2025
5
out of
5
rating by Michael Cedrone
"Great place to get your insurance. Prices are fair. Service is excellent. Switched from progressive and received better rates and service. My agent Jordan made the process easy and smooth. She took the time to answer all my questions and answered question I asked. I would recommend them to anyone."
We responded:
"Michael, Thank you so much for your patronage, we appreciate your business. Jordan prides herself in providing excellent customer service. I'm so glad we could help you with your auto insurance and the rates exceeded your expectations. We look forward to continuing to serve you! "
Nichole Emmons
March 7, 2025
5
out of
5
rating by Nichole Emmons
"Jordan S was able to get me and my son a life insurance policy and save us $450 a year on our auto insurance. I definitely recommend Darla’s agency to anyone looking for insurance!"
We responded:
"I'm so glad Jordan provided you with such wonderful customer service and was able to assist you with auto and life insurance! We appreciate your patronage!"
James Chauncey
March 7, 2025
1
out of
5
rating by James Chauncey
"I am the husband of Laura, and also the person who suggested she switch to State Farm. I read your response today and feel compelled to set the record straight with truth. Let's be clear. She was not reviewing the prior agency, it was yours. You claim that she was always responded to within 24 hours, yet the emails prove that this is not true. You further state that you didn't know she was unhappy, and yet she sent you and Navaeh an email on 3/3/25 stating not to let her policy renew. Navaeh's response on 3/4/25, which you were copied on said "Noted thank you!" Please let us now when you get your proof of new insurance...So, for you to say you didn't know is the second untrue statement."
We responded:
"James, thank you for your words and patronage. I reviewed the email history thoroughly and with the exception of one email where the person the email was sent to was out sick, she was responded to within 24 hours each time from this office (if there is anything beyond that, I cannot find proof of it in the records and would welcome sending me a copy so I that I can address it appropriately as that is unacceptable in accordance with our office policy). Often when customers choose to not renew their policy it is because they found a more favorable rate, not because they are unhappy with some aspect of their service so that is not something I would typically assume. I will take note that it would be appropriate to request further explanation when requesting a cancellation or renewal and once again I apologize for the frustration, that is certainly never our intent; we want each customer to feel valued (because they are) and appreciate the feedback. "
Chelsea Robertson
March 7, 2025
5
out of
5
rating by Chelsea Robertson
"Like a good neighbor, Lacey is ALWAYS there! Top-tier customer service, always willing to help where needed, professional at finding the best rates as she pulled some absolutely impeccable ones for me and the communication between the office and myself is just outstanding!! Truly have never met another soul who cares so deeply about her job and customers until I stumbled across Lacey! She takes pride in everything she does and I couldn’t be more grateful! I’m saving over $1000 a year on insurance and now have started a life insurance policy that doesn’t break the bank either! 10/10 recommend⭐️"
We responded:
"Chelsea, I am so glad that Lacey has provided you with such excellent customer service! We appreciate you choosing us as your insurance agency! "
ariana morales
March 7, 2025
5
out of
5
rating by ariana morales
"Lacey is always super helpful whenever I have a question or I have to update my policy."
We responded:
"Ariana, I am so glad that Lacey has provided you with such wonderful customer service. She prides herself in the service she provides. We look forward to continuing to serve you. "