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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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William Shaw

October 16, 2024

5  out of  5
rating by William Shaw
"I had auto insurance with Darla Pettaway's agency, and needed a home owner's policy due to a property purchase. I shopped for quotes and State Farm was overall the best. However, the communication from Jordan S was amazing - during a few weeks with 2 hurricanes. Jordan's average response time was in minutes; not hours or days like the mortgage lender and HOA. When I had a firm closing date, Jordan supplied needed documents immediately. The overall purchase experience was extremely stressful, but Jordan's exceptional service made it much better! Highly recommend!"
We responded:
"William, thank you so much for the kind words! I'm so glad that Jordan eased the stress of the home buying process and gave you such wonderful service! We look forward to continuing to serve you in the future! "
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Mila Began

September 18, 2024

5  out of  5
rating by Mila Began
"The best in Sarasota! Very friendly, punctual and best prices we got in Fl."
We responded:
"Mila, thank you so much for the kind words. I am so glad we were able to find you the right auto insurance for your needs and provide you with great customer service. Thank you for allowing us to serve you."
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Nick Decos

September 13, 2024

1  out of  5
rating by Nick Decos
"Been getting ripped off for years… saved a lot by shopping out my policy I suggest you do the same"
We responded:
"Nick, our office didn't write your policy but took it over from another agency. Our office doesn't determine your rates, that is a corporate underwriting but we provide you with customer service and service your policy. We apologize you weren't happy with your rates but as I said before, that isn't something our office controls. "
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Rick Mintzell

August 20, 2024

5  out of  5
rating by Rick Mintzell
"Darla is a sweetheart! Very nice person!"
We responded:
"Rick, thank you so much for the kind words and review. It is such a pleasure serving you! Darla"
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Mike LaValliere

May 28, 2024

1  out of  5
rating by Mike LaValliere
"Simply brutal handling of my policy! Changed insurance companies the first week of April this year because State Farm increased my premiums significantly without reason. They still charged my account. I’m yet to be reimbursed as of 5/27. “Corporate” problems I was told. Don’t autopay with them."
We responded:
"Mike, I apologize for the issues you are having with your refund. Your monthly payment was due and processed 5 days prior to your cancellation request. It was not processed after your cancellation. We unfortunately do not directly process refunds, that is processed by corporate. I apologize that there was a technical error, but rest assured you will be provided the refund for the days that you had other coverage. We submitted everything in a timely manner as you requested and cannot control system and bank errors. "
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David Schwalm

April 24, 2024

5  out of  5
rating by David Schwalm
"Jordan Sawmiller is the best! She is knowledgeable, professional and always communicates right back to me with any questions I have. Wonderful customer service! She is a rockstar!"
We responded:
"David, thank you very much for your glowing recommendation of Jordan. We are pleased to serve you and are so glad we have been able to help you find the right insurance to suit your needs. "
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david felipe

April 12, 2024

5  out of  5
rating by david felipe
"Keely was very helpful and polite, I changed from a "low cost insurance" and I was able to get a better rate with State Farm, happy to join the family"
We responded:
"David, Thank you so much for the kind words. I am so glad Keely was able to serve you and help you find the right coverage for your needs! We look forward to serving you in the future. "
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Lissha

February 29, 2024

5  out of  5
rating by Lissha
"Darla and her crew have been absolutely amazing and very understanding throughout my membership with State Farm Insurance. They have kept me informed of any changes that are happening to my policy and work with me when needed. I would recommend this agency to anyone looking for insurance!"
We responded:
"Lissha, thank you so much for the kind words. It has been our pleasure to serve you with your auto insurance policy and we look forward to continuing to do so in the the future. "
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Liz Morrell

February 22, 2024

5  out of  5
rating by Liz Morrell
"I’ve never been able to say I trust and like my insurance company. There’s always a catch or when you need someone it’s impossible to get ahold of anyone but a random person. Keely and Jordan are FANTASTIC. Not only are they almost always available to help me they also let me know when options to improve my insurance or decrease my monthly payments are available. I highly recommend using the Darla Pettaway State Farm office."
We responded:
"Liz, what a glowing recommendation. Thank you so much! I am so glad that Keely and Jordan have been able to provide you with such wonderful customer service. We look forward to continuing to serve you and making sure you have a great insurance option for your needs! Darla "
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Dan Adler

February 16, 2024

5  out of  5
rating by Dan Adler
"I reached out to Jordan on a random Facebook post to see if she could save me some money on my car insurance some time ago, and that process went incredibly smoothly, and deserves 5 stars just for that. But even after the sale, the continued customer service is extraordinary. She even found me a deal on life insurance! If you are thinking of an insurance change, give Jordan a call at Darla’s office, she will take care of you!"
We responded:
"Dan, I am so glad Jordan was able to take such great care of you and help you find the right car insurance for your needs. I am even more enthused to hear of her continued customer service. Thank you for allowing us to serve you!"
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Candi Malburg

February 16, 2024

5  out of  5
rating by Candi Malburg
"Taylor is amazing!! Always able to help me and find me the best deals on all of my insurance needs."
We responded:
"Candi, thank you so much for the kind words! We appreciate the opportunity to serve you and provide insurance that suits your needs. "
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Quonnisha Orr

February 16, 2024

5  out of  5
rating by Quonnisha Orr
"Jordan was a great help! I was paying $508/mo. for one vehicle I switched & now I pay $108/mo. Stop procrastinating & make the change today ! The customer service was also top tier. I am all around satisfied!"
We responded:
"Quonnisha, I am so glad Jordan was able to help you find the right auto coverage and a good price. We look forward to continuing to serve you in the future! "
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Alyssa Johnson

February 15, 2024

5  out of  5
rating by Alyssa Johnson
"Jordan has consistently helped us save money on our multi-car policy! She has gone above and beyond both when we started and at our renewal. She has answered all of my questions promptly. She also recommended additional life insurance that we ended up adding, too. I’ll always go through her!"
We responded:
"Alyssa, thank you so much for the kind words and glowing recommendation for our office and Jordan. We look forward to continuing to serve you in the future! "
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Antoine King

February 15, 2024

5  out of  5
rating by Antoine King
"Jordan sawmiller is hands down one of the best insurance agents I’ve ever had the pleasure of speaking with!! She was such a knowledgeable professional and assisted me in getting the best rates possible.. it’s always a joy speaking with someone who is dedicated to their craft and always willing to go the extra mile. Jordan is greatly appreciated."
We responded:
"Antoine, I am so glad Jordan provided you with such a wonderful experience and was able to assist you with your auto insurance. We look forward to continuing to serve you in the future! "
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Billie Jenkins

February 15, 2024

5  out of  5
rating by Billie Jenkins
"Jordan was such a big help! She helped me find the best life insurance! I couldn’t be more happier with my experience!"
We responded:
"Billie, thank you so much for taking the time to leave us a review. I am so glad Jordan was able to assist you in finding the right life insurance for your needs! We look forward to continuing to serve you. "
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Shane Sawmiller

February 15, 2024

5  out of  5
rating by Shane Sawmiller
"The office staff was outstanding, very professional and courteous. Saved me several hundred dollars on my insurance. Highly Recommend!!"
We responded:
"Shane, thank you for the kind words! I'm so glad we were able to help you find the right auto coverage at a great price! We look forward to continuing to serve you. "
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Brittany Jenkins

February 13, 2024

5  out of  5
rating by Brittany Jenkins
"Lacey was extremely helpful when I needed to add a second vehicle and driver to my policy! She was very detailed about all of the requirements needed and with any questions I had. Also extremely fast with responses! 11/10 would recommend Lacey to anyone!"
We responded:
"Brittany, I am so glad that Lacey provided you with such great customer service and exceeded your expectations as our customer. We look forward to continuing to serve you!"
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Sande Caplin

February 7, 2024

5  out of  5
rating by Sande Caplin
"Excellent service. Keely went out of her way to help. I highly recommend."
We responded:
"Sande, thank you for the glowing recommendation. I am so glad Keely provided wonderful service and the right auto policy to meet your needs. We look forward to serving you in the future. "
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Luis Colmenares

February 5, 2024

5  out of  5
rating by Luis Colmenares
"Keely was amazing and super professional and guided me through the whole process of getting my insurance policy and I personally recommend her 1000%"
We responded:
"Luis, I am so glad Keely was able to help you with your policy and provide you such great customer service! We look forward to serving you in the future! Thank you for the kind words. "
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Samantha Sellers

February 1, 2024

5  out of  5
rating by Samantha Sellers
"Darla is literally the best!! She gave me options that was best for me even when it was cheaper. I felt like she listened to me, understood my needs, and was knowledgeable. She explained things to me and has been so helpful to me in such a difficult time of my life. I can not recommend her and her team enough!"
We responded:
"Thank you so much for the kind words and for trusting me with assisting you with your insurance needs! "
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Bonita Bragg

December 27, 2023

3  out of  5
rating by Bonita Bragg
"They called me back after about an hour.They required you to pay your whole years premium within 45 days.It is the holidays and due to my situation at this time, I couldn't pay the 800 plus dollars required to secure a policy. I found another agency with the same price and allowed me to make monthly payments via direct debit. My driving record was clean and had been with Progressive for over 5 years.No late payments and all direct debits from same bank account and good credit."
We responded:
"Bonita, I apologize and understand the frustration with the payment requirement but unfortunately State Farm corporate has that requirement in place for all Florida agencies at this time and it is not something our individual agency has control over. I am glad you were able to find a payment situation to meet your need at this time. "
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Kathy Bretz

September 5, 2023

5  out of  5
rating by Kathy Bretz
"Yes Darla is very prompt. Good scor we."
We responded:
"Kathy, thank you so much for the kind words. It is our pleasure to serve you. "
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nicole simeone

August 31, 2023

5  out of  5
rating by nicole simeone
"Wow.. I dont know why it took me so long! Thank you Cindee Weaver for setting me up and taking care if my insurance needs! So personable and your Service is outstanding! Thank you again! (Im also now saving a few hundred bucks on my Auto)"
We responded:
"Nicole, I am so glad to hear that Cindee was able to assist you in finding the right auto insurance coverage for your needs! We appreciate the opportunity to you serve and thank you for your business. "
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Maricelda Rodriguez

August 27, 2023

5  out of  5
rating by Maricelda Rodriguez
"Saved over $200 a month on multiple car policies! Great customer service. Keely was awesome, she was fast, responsive and precise at getting me what I needed. 5+ Stars"
We responded:
"Maricelda, I am so glad Keely was able to assist you with your auto insurance. We look forward to serving you in the future, thank you for your business. "
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Chessie Bay

August 8, 2023

5  out of  5
rating by Chessie Bay
"Darla and her staff were absolutely wonderful! They saved me $700 a year from what my present insurance company wanted. Could not ask for anything more!"
We responded:
"Joann, I am so pleased to hear that we were able to help you find the right insurance at a great price! Thank you for letting us assist you with your auto policies! "