State Farm® Insurance Agent Darla Pettaway

"Thank you for the kind words, Maria. We are so glad our team was able to assist you. Thank you for choosing our agency."

"Mahiri, Thank you so much for the glowing recommendation. We loved assisting you with your insurance needs and look forward to serving you in the future. Thank you for your patronage. "

"Bethany, I'm so glad to hear about your wonderful experience and the excellent customer service that Micah provided. Thank you for allowing us the opportunity to help you with your auto and life insurance, we look forward to continuing to serve you!"

"Demius, thank you very much for your glowing recommendation. I'm so glad we were able to help you find auto insurance with a great rate. We appreciate your business and look forward to continuing to serve you. "

"Kevin, thank you very much for your glowing review. We strive to provide excellent customer service and look forward to serving you in the future. "

"I'm so pleased to hear that you had such a wonderful experience. I'm also glad we could help you with your auto insurance! Thank you so much for your business!"

"Jordan prides herself in providing excellent customer service and I'm so glad that she has taken such great care of you in assisting with your insurance needs. Thank you so much for choosing us and we look forward to serving you in the future. "

"Kevin, We appreciate the kind words and are so glad you were satisfied with your customer experience. It was a pleasure assisting you and we look forward to serving you in the future! "

"Michael, Thank you so much for your patronage, we appreciate your business. Jordan prides herself in providing excellent customer service. I'm so glad we could help you with your auto insurance and the rates exceeded your expectations. We look forward to continuing to serve you! "

"I'm so glad Jordan provided you with such wonderful customer service and was able to assist you with auto and life insurance! We appreciate your patronage!"

"James, thank you for your words and patronage. I reviewed the email history thoroughly and with the exception of one email where the person the email was sent to was out sick, she was responded to within 24 hours each time from this office (if there is anything beyond that, I cannot find proof of it in the records and would welcome sending me a copy so I that I can address it appropriately as that is unacceptable in accordance with our office policy). Often when customers choose to not renew their policy it is because they found a more favorable rate, not because they are unhappy with some aspect of their service so that is not something I would typically assume. I will take note that it would be appropriate to request further explanation when requesting a cancellation or renewal and once again I apologize for the frustration, that is certainly never our intent; we want each customer to feel valued (because they are) and appreciate the feedback. "

"Chelsea, I am so glad that Lacey has provided you with such excellent customer service! We appreciate you choosing us as your insurance agency! "

"Ariana, I am so glad that Lacey has provided you with such wonderful customer service. She prides herself in the service she provides. We look forward to continuing to serve you. "

"We are so pleased that you had such a wonderful experience! We look forward to serving you in the future! "

"Laura, I'm sorry to hear about your experience as we definitely value each customer and strive to provide excellent customer care. You've actually been with another agent for most of your tenure with State Farm and we only recently inherited your policy. Our office policy is to respond to each customer query and find resolution within 24 hours and from all records it appears we have done so in your case. I wish I would have been made aware of your concerns or needs to properly address them. "

"Diego, Jordan prides herself in providing great customer service and I'm so glad that you had such a great experience. We look forward to continuing to serve you and appreciate your business. "

"Suzanne, thank you so much for your kind words, we love our customers and pride ourselves in giving them the best service possible!"

"Yalina, thank you so much for your kind words and glowing recommendation. I'm so glad Keely was able to provide you with good options and provide excellent customer service. Thank you for allowing us to serve you! "

"Kerry-Ann We're thrilled to hear that Keely has been so responsive and helpful. She truly is amazing, and we’re lucky to have her on our team. We'll be sure to share your appreciation with her! We look forward to serving you in the future!"

"Mike, thank you very much for the words and recommendation. We appreciate your business and look forward to continuing to serve you. "

"William, thank you so much for the kind words! I'm so glad that Jordan eased the stress of the home buying process and gave you such wonderful service! We look forward to continuing to serve you in the future! "

"Mila, thank you so much for the kind words. I am so glad we were able to find you the right auto insurance for your needs and provide you with great customer service. Thank you for allowing us to serve you."

"Nick, our office didn't write your policy but took it over from another agency. Our office doesn't determine your rates, that is a corporate underwriting but we provide you with customer service and service your policy. We apologize you weren't happy with your rates but as I said before, that isn't something our office controls. "

"Rick, thank you so much for the kind words and review. It is such a pleasure serving you! Darla"

"Mike, I apologize for the issues you are having with your refund. Your monthly payment was due and processed 5 days prior to your cancellation request. It was not processed after your cancellation. We unfortunately do not directly process refunds, that is processed by corporate. I apologize that there was a technical error, but rest assured you will be provided the refund for the days that you had other coverage. We submitted everything in a timely manner as you requested and cannot control system and bank errors. "